If you are unhappy with your purchase from Strawberry Moon LLC for any reason, we will gladly assist you with a return or exchange within 30 days of delivery. If you have any questions or concerns about your order, or if you need to begin a return or exchange, please contact us via email:
Certain items including perishable food items, sealed items with seal broken, used items, and damaged items may not be eligible for return or exchange. Buyer is responsible for return shipping costs. Refund or exchanged item will be sent within seven (7) days of our receipt of your returned item, unless an alternate arrangement has been agreed upon in advance. Do not return your item until you have discussed it with us first. Special considerations will be evaluated on a case-by-case basis.